When you first think of Design Thinking, probably the last thing that comes to mind is SAP, let alone any packaged software.
However, like custom software, SAP takes a lot of configuration and even customization to really work well for a large enterprise. In particular, when we take on a new user experience (UX) project, such as simplification with HTML5 or mobilization, we take an approach that follows the major tenets of this methodology.
SAP started a new Design Thinking space on SCN: https://scn.sap.com/community/design-thinking?source=email-g-technology-news-newsletter-20130802
Another great resource to get up to speed on this concept is from d.school at Stanford: https://dschool.stanford.edu/dgift/
It’s nice to see some general support from SAP of these alternate methodologies to SAP. Hopefully, it’s a sign of good changes to come.