Creating a great Customer Experience is 100% dependent on Employee Experience I grew up in a Customer Service oriented industry. I was 9 years old when my parents chose to ditch their day jobs, move up north, and buy a…
Today, more than ever, we need our truckers. They deliver the stuff you need while COVID-19 keeps them stuck at home. Whether it is the essentials you have on your Amazon Subscribe and Save… or the pallet of Ramen, the…
How’s everyone doing out there? In the great Work From Home with kids challenge of 2020, the Mindset Software Products team has gotten into a good rhythm of delivery! During this challenging time, we’ve decided to develop even more features…
We have big plans at Mindset! I’m extremely excited to announce that as of February 2020, I have taken on the role of Product Director within Mindset. Over my 15 years working in SAP Technologies, there was always something I…
For a long time, being an SAP user has had a pretty bleak outlook. There is no doubt that SAP has always been a powerful piece of software, offering enterprises almost everything they need to run almost every facet of…
Yes! It is time for TechEd in the city that never sleeps. There are some fine options for your inner nerd this year. I had fun going through the agenda, and it was hard… but I came out with my…
I never thought of myself as the creative type. I am not a novelist or a poet, I don’t paint or sculpt, and any foray into music has failed pretty miserably. Creative people create art, music, and movies. I was…
I wanted to follow up my introduction to our S/4HANA Digital UX offerings with some detailed steps on how we have been successful with our customers in this space. There's 4 steps that I see as key to deploying any…
In the Mindset Design Lab kitchen (sometimes known as Gopher Works), we strive tirelessly with our SAP customers to create the perfect business solution recipe. Some of our best dishes have the rich, hearty flavor of S/4HANA, others have a…
We’ve all heard very rapid deployment standard S/4HANA success stories. I, in fact, just came from a conference where there were 3 presentations dedicated to this exactly: standard S/4HANA. I almost found it strange that they were all done in…