Skip to content

Case Study: Utilities

Xcel Energy

How Xcel Energy Transformed Their Employee Experience

An industry leader, Xcel Energy provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is a leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices.

THE OPPORTUNITY

Xcel employs thousands of field workers charged with keeping power safely flowing to homes and businesses. In 2020 the company decided they wanted to make adjustments to how field workers tracked their hours, making it easier and more convenient for their team.

Xcel had shifted to SAP in 2017 and over the next couple of years updating systems and replacing field devices. By 2019 Xcel’s Operations team had identified Field Employee Experience as a top initiative.

The time entry system in place was slow and cumbersome. It required that Xcel’s field workers be on a desktop to enter their hours worked which often meant they could not enter their time until back in the office or at home. Mindset had been helping Xcel since 2016 and was tapped to help transform the process.

THE SOLUTION

Based on input gathered from Design Thinking sessions with the field team, Mindset created a Fiori application hosted on SAP’s Cloud Platform to allow the field workers to access their time cards on their mobile device while in the field.

0
hours per year

saved by each field worker due to Fiori mobile Field Time Entry application

Millions
in cost savings

estimated due to hours saved by field workers

This is a BIG win – for our field crews, the employee experience overall – and this team for showing how a small focused team can deliver some pretty cool new capabilities!”

Tim Peterson, CIO

 

Related content

Tips to prepare for SAP TechEd 2017?

Tips to prepare for SAP TechEd 2017?

September 26, 2017

TechEd 2017 & Las Vegas This is my fifth TechEd in the eleven years of my SAP journey. Over the…

Read Post
Bengaluru

Mindset Press Release: Mindset launches subsidiary in India

February 23, 2021

Minneapolis, Minnesota, USA and Bengaluru, India January 6, 2021 Mindset, the global leader in the delivery of UX and experience-driven…

Read Post
Back To Top