How Xcel Energy Transformed Field Worker Experience with SAP Fiori

Xcel employs thousands of field workers charged with keeping power safely flowing to homes and businesses. In 2020 the company decided they wanted to make adjustments to how field workers tracked their hours, making it easier and more convenient for their team.

Xcel had shifted to SAP in 2017 and over the next couple of years updating systems and replacing field devices. By 2019 Xcel’s Operations team had identified Field Employee Experience as a top initiative.

The time entry system in place was slow and cumbersome. It required that Xcel’s field workers be on a desktop to enter their hours worked which often meant they could not enter their time until back in the office or at home. Mindset had been helping Xcel since 2016 and was tapped to help transform the process.

Based on input gathered from Design Thinking sessions with the field team, Mindset created a Fiori application hosted on SAP’s Cloud Platform to allow the field workers to access their time cards on their mobile device while in the field.